Shipping information

We want you to receive your order as soon as possible. Below you will find all information about delivery and shipping.

I. Shipping

The shipping is normally effected by courier service. All orders for accessories, received until 11 a.m. on working days from Monday to Friday, are usually send on the same day (depending on the method of payment, the receipt of payment is assumed). Orders for devices will be send within approx. 7 days.

If you order several articles within one order, for which different delivery times apply, we will send the goods (unless otherwise agreed) in one joint shipment. In this case, the total delivery time for your order of goods will be the delivery time that applies to the article in your order with the longest delivery time.

For larger orders abroad, shipping companies may be commissioned.

Of course you can also pick up the goods at our company headquarters.

1. Shipping costs & delivery time

a) Basic principles

For deliveries within Germany up to a goods value of 297,50 € (250,00 € net + 19% VAT), a uniform flat rate for shipping and handling is generally charged; from a value of goods from 297,50 € (net value of goods above 250,00 € +19% VAT), no shipping and handling charges are incurred ( only valid for consumers).

For deliveries within the EU or to non-EU countries, we charge a flat shipping fee. This depends on the weight as well as the dimensions of the shipment.

Important note: For deliveries within the EU or to non-EU countries, import taxes, customs duties and customs costs may be charged by the country of destination. These are levied by the respective import customs office and are at the expense of the recipient. The amount of the costs depends on the import regulations of the recipient country. For further information, please contact your local customs office.

b) Shipping information by country

Germany

Parcel shipping standard up to 3 kg	8,33 € incl. 19 % VAT.*
3 kg to 10 kg	9,64 € incl. 19 % VAT.*
10 kg to 30 kg	10,00 € incl. 19 % VAT.*
free of shipping costs- only valid for consumers	from 250 € net order value ( max. 30 kg )
* Surchage for island delivery: 18565, 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996-25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27499, 83256	16,06 € incl.19 % VAT per shipment
delivery time	approx. 1-7 days

Austria, Belgium, Luxembourg, Netherlands *

*without overseas territories; for certain destinations an island surcharge will be charged.

up to 6 kg	13,09 € incl. 19 % VAT
6 kg to 18 kg	19,28 € incl. 19 % VAT
18 kg to 30 kg	26,18 € incl. 19 % VAT
over 30 kg	on request
delivery time	approx. 2 - 9 days

Shipping costs including packaging and insurance. Intra-Community delivery with valid VAT number

Czech Republic

up to 4 kg	13,45 € incl. 19 % VAT
4 kg to 14 kg	19,04 € incl. 19 % VAT
14 kg to 25 kg	25,35 € incl. 19 % VAT
over 25 kg	on request
delivery time	approx. 2 - 9 days